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Our Privacy Policy

Introduction

SandyBlue Lda. understands and respects the importance of your privacy and we are committed to safeguarding your personal information.

In providing our service to you, we must collect personal information from you. This policy outlines how we treat your personal data after it has been collected via any of our channels which includes our website, call centre and any future digital services or channels as they evolve.

We process your information fairly and lawfully, in accordance with the Data Protection Act (1998) and in line with the General Data Protection Regulation (GDPR) being enforced on 25th May 2018. We keep our privacy policy under regular review and we will place any updates on our webpage. This privacy policy was last updated on May 25th 2018.

What information do we collect?

We only ask for information that we need, and have strict controls to keep it safe.

The categories of personal data we collect and use include:

  • name(s);
  • address;
  • email address(es);
  • telephone number(s);
  • gender;
  • date of birth;
  • passport information as required by SEF (Portuguese boarder control);
  • information about any device you have used to access our websites (such as your device's make and model, device identifier, operating system, browser, MAC address or IP address);
  • fiscal information in the event you are one of our property owners;
  • information about the pages or sections you have visited on the website, including the pages or sections you visited and when you visited or used them;
  • bank account details, payment card information;
  • information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media;
  • information about electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication;
  • answers you provide when you respond to competitions, votes and surveys;
  • other personal data which you may disclose to us when you use our services at any time;

How will we collect this information?

We will only collect personal information from you by specifically asking for it:

  • When you book a holiday or service from or through us
  • When you subscribe to our newsletter
  • When you sign up as a rental owner/property management client
  • When you speak to any of our team
  • When you complete a survey or enter a competition

Site usage information is collected through the use of 'cookies' (please see below)

How do we use your information?

All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Policy. We, or third party data processors acting on our behalf, will process your personal data as follows:

  • As necessary, to perform a contract with you, such as a contract to process an order / booking from you for one or more of our services.
  • As necessary, to comply with a legal obligation, for the following purposes:
    • to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.
  • As necessary, for our legitimate interests in providing the services and ensuring they operate in a commercially suitable way which is tailored to your use and interests, for the following purposes:
    • to provide you with the services;
    • to verify your identity for security purposes;
    • to help us ensure our customers are genuine and prevent fraud;
    • to ensure the security of our website;
    • for the good governance of our business, including keeping financial records, to allow us to pay suppliers and to charge, invoice or refund customers;
    • to provide you with information about our services, to contact you about administrative matters, to manage and respond to any queries or complaints you make or any other correspondence you send us;
    • to help us to return lost property to its rightful owner;
    • to process your competition entries and your survey or voting information;
    • for the purpose of marketing our services, including sending marketing communications and, where applicable, processing your registration;
    • to operate competitions, including notifying you if you have won, to confirm delivery of a prize or for other related purposes;
    • for market research and statistical analysis and to analyse the use of our services so that we can improve them.
  • Based on your consent, for the following purposes:
    • to send you marketing communications. You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of every email.
  • Based on your explicit consent, when you provide us with personal data about your health, for the following purposes:
    • to provide you with tailored services (for example, a wheelchair accessible property);

If you win a competition, we may publicly post some of your data on our website (for example acceptance of a prize may also require you to allow us to post publicly some of your personal data such as on a winners page). However, we will not post your data publicly without your express consent.

Sharing your personal data

We will share your personal data with the data processors that help us to provide the Services. Any data processors with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data for any purpose other than to provide services for us.

We will also disclose your personal data to third parties in the following circumstances:

  • if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
  • in order to enforce or apply Our Terms of Use or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
  • to protect the rights, property, or safety of us, our customers or other persons. This may include exchanging personal data with other organisations for the purposes of fraud protection.

Save as expressly detailed above in this section, we will never share, sell or rent any of your personal data to any third party without notifying you and/or obtaining your consent.

International transfers of your personal data

Your personal data may be transferred to, and processed in a location outside of the European Economic Area (EEA).

In particular, your personal data may also be processed by staff operating in the United States or outside the EEA working for third-party data processors.

Some countries outside the EEA do not have laws that protect your privacy rights as extensively as those in the EU. However, if we do transfer your personal data to other territories, we will put in place appropriate safeguards to ensure that your personal data is properly protected and processed only in accordance with this Privacy Policy.

How do we protect your personal data?

We use industry standard technical and organisational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access controls so that only authorised members of our staff or authorised third parties can access your personal data. We protect our information technology systems with firewalls, anti-virus and anti-malware software and other information security technology solutions. When we transfer your personal data to third parties we use encryption.

We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to help prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access one of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How long will we hold your information for?

All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.

How can you access and update your information?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.

Rua do Comércio, Nº 274/276,
Edificio Palma, Loja A, R/C Esq,
8135-127 Almancil,
Portugal
Tel: (+351) 289 392 236 or +44 (0)207 183 0412

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Withdrawing your consent

Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.

You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email or by adjusting the push message settings for the mobile application.

You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at privacy@sandyblue.com.

The consequence of you withdrawing consent might be that we cannot do certain things for you.

What are Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. They are used to identify your computer so your experience on the site can be improved.

You (the user) are free to disable cookies stored on your computer. Please be aware that, if you disable cookies, some functionalities of this website might not work as intended.

You can find more information on how to disable cookies here:

Chrome | Firefox | Safari | Opera

Why and how do we use cookies?

We use cookies to enhance your experience on our website. These tell us things like which pages you find most interesting, and so forth. Please be aware that we do not collect any personally identifiable information via these cookies - all information is presented to us in aggregate.

The SandyBlue website uses Google Analytics and social sharing buttons. Functional cookies are used to track the pages that you visit via Google Analytics.

Within Google Analytics, interest and demographic user data is also collected (anonymously) via Google advertising cookies and identifiers. Please note that Google Analytics offers an 'opt out' solution for users wishing to stop their data being used by Google Analytics. For more details and to opt out, visit Google.

Do you accept cookies?

  •    Yes   
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  • Important: To use our site in full, you must accept cookies. Click the "Yes" button to accept the use of cookies and continue to the site.

What’s unique about SandyBlue?

SandyBlue is based right here in the Golden Triangle. Not some call centre in a different country!

Because we live and work in the Algarve we know all that's on offer to make sure you get the right holiday.

We love a chat so why don’t you give us a call on the SandyBlue sunshine line here in the glorious Algarve

+351 289 392 236 or +44 (0)207 183 0412

Office Hours 9am - 6pm, 7 days a week. Let's talk about Your Holiday!

Copyright © 2009-2018 SandyBlue, all rights reserved • Legal Notices