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Legal Notices

Essential notices about our site, your privacy, terms and other useful information

  • Terms & Conditions
  • Our Cookies and Your Privacy

Terms and Conditions of your Booking with SandyBlue

  1. Your contract
    1. Your contract is with SandyBlue Lda. (“we/us/our”) of Rua do Comércio 274/276, Edificio Palma Bloco A - R/C Esquerdo, 8135-127 Almancil, Portugal. SandyBlue is part of the Awaze group.
    2. By booking with us, you confirm that you accept these booking conditions and any other written information we bring to your attention before confirming your booking, including but not limited to Addendum A, the Final Departure Information, our Privacy Policy and our website terms.
  2. Making your booking
    1. You must i) be at least 21 years old at the time of booking; ii) be authorised to make the booking by all party members; and iii) ensure that all party members are aware of, and agree to comply with, these booking conditions.
    2. A binding contract is created when you make a deposit payment (or when you pay in full if you are only paying in one instalment).
    3. You must ensure that all information you provide to us is true, accurate, current and complete. You must update us promptly if your details change.
    4. It is your responsibility to confirm that the property and location are suitable for you and your party’s needs prior to booking.
    5. You must inform us in writing of any medical condition, disability and any special requests relating to you or any party member, before confirming your booking. We cannot guarantee that such requests will be met (confirmation that we have received the request, is not confirmation that the request will be met). If we cannot accommodate your needs or any special requests or if you did not give us full details at the time of booking, we may cancel your booking without any liability to you.
    6. As soon as you receive your confirmation, please check the details carefully and let us know immediately if anything is incorrect. We are not responsible for any errors in any documentation, except where the error is made by us.
    7. Even if we have sent you a written confirmation we reserve the right to cancel your booking where there are reasonable grounds to believe that (i) the booking is not legitimate; (ii) you are likely to breach these booking conditions or any restrictions or requirements stated on the property advertisement; (iii) you have provided incorrect information; (iv) you have behaved in a vexatious, abusive or unlawful manner to us, our staff, the property owner, or their representatives. If we cancel your booking in these circumstances, we will tell you in writing, but we will not have any legal or financial responsibility to you.
    8. You must obtain comprehensive travel insurance covering cancellation, medical and repatriation is required. SandyBlue is not responsible for losses that insurance should cover.
  3. Accuracy of information
    1. Website descriptions and photos are intended to present a general idea of the property and its facilities or services and are not recommendations. There may be differences between the actual property and its description. Some facilities may be unavailable or restricted, and we will notify you if we become aware of this.
    2. Wi-Fi availability is provided for pleasure, not for business use, and is subject to network conditions and is not guaranteed.
    3. We are not responsible for inaccurate or misleading information about the property unless we have been negligent. We will correct any known inaccuracies promptly.
  4. Payment
    1. When you book, you must pay us a 25% non‑refundable deposit. The balance is due 12 weeks before arrival. A 2% service fee applies. Failure to pay the deposit or balance on time may result in cancellation and applicable charges (see clause 9 “Customer cancellations”).
    2. Final departure access to property information will not be supplied until i) you have paid for your booking in full; and ii) we have received any applicable refundable security deposits for the property and all passport information for all guests.
    3. Prices include VAT.
    4. Optional extras (cleaning, linens, baby items, etc.) may incur additional costs. We reserve the right to charge utility bills for longer stays (over 28 nights) if we consider your usage to be excessive or neglectful. We can deduct amounts you owe us from the security deposit we collect from you.
  5. Damage and security deposits
    1. We will charge a non-refundable Accidental Damage Cover (ADC) fee of €8 per guest based on the property’s maximum occupancy (not the number of guests actually staying), per week. This covers accidental damage up to €200 per incident. The ADC does not cover damage or loss caused by negligence or vandalism, nor the cost of lost house keys.
    2. Some properties require you to pay an additional refundable security deposit. The type of payment required, the amount, and when it is payable will be confirmed to you at the point of booking. Damage costs beyond ADC are charged to the security deposit or will be invoiced to you separately, if the security deposit does not cover it. Following your departure, the property management team will inspect the property, and you will be informed within 10 days of any issues identified. If no issues are detected, your security deposit will be returned in full within 14 days.
    3. You must report any damage to us immediately, regardless of value.
  6. Passport and identity requirements
    1. We are required by law to submit all passport information of all guests to SEF Border Control. We will not release the Final Departure Information for your holiday to you before you submit all requested passport information.
    2. It is your responsibility to hold a valid passport, visa and/or entry permit. Your passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with.
    3. Passport, visa and health requirements are subject to change, and it is your responsibility to check the up-to-date position in good time before departure. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.
  7. Changes requested by you
    1. Any change you request may incur a €100 administration fee. Requests are not guaranteed unless confirmed in writing.
    2. If any member of your party cannot travel, you may transfer their place to another person, provided you notify us no less than 14 days prior to the arrival date, provide us all requested details of the new party member (including passport details) and pay any amendment fee.
    3. Once a booking has been made, it cannot be amended to shorten the duration of the stay.
  8. Changes or cancellations by us
    1. Although changes or cancellations to confirmed travel arrangements are unlikely, planning is undertaken well in advance and alterations may occasionally be required. In the event of minor alterations, we will do our best to notify you before you travel. If we have to make significant changes, you may accept the change, choose an alternative property of a comparable standard (subject to availability) (we will refund any price difference if the alternative property is of a lower value, but you will have to pay the price difference if the alternative property is more expensive), or receive a full refund.
    2. We will not have any liability to you where i) we make a major change or cancel before departure, or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care; or ii) if the change is the result of your failure to adhere to these booking conditions or the cancellation arises because of alterations to the confirmed booking requested by you; or iii) where we deem the change to be minor.
    3. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.
  9. Customer cancellations
    1. If you cancel after we confirm your booking, you must compensate us for losses we incur. These costs arise from the time your booking is made and the closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the booking at the original price. Our cancellation charges therefore increase as the departure date approaches.
    2. For all property types, the following terms apply:
      1. Cancellation anytime from date of booking to 63 days before arrival date - loss of deposit
      2. Cancellation 56-62 days before arrival date - 50% forfeit on the total value of the booking
      3. Cancellation 42-55 days before arrival – 75% forfeit of the total value of the booking
      4. Cancellation 15-41 days before arrival – 95% forfeit of the total value of the booking
      5. Cancellation between 0 and 14 days before arrival – 100% forfeit of the total value of the booking
    3. No refunds will be given for guests who do not travel, or for any unused services.
    4. If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges from your insurance company. Claims must be made directly to the insurance company concerned.
  10. Force majeure
    1. Unless otherwise stated in these booking conditions, we are not responsible, nor will we compensate you, for events beyond our control which could not be avoided, despite reasonable measures. Examples are warfare, terrorism, civil strife, significant health risks (e.g. epidemics, pandemics), weather, natural disasters, government or authority actions, industrial disputes/strikes, failure of utility services, lock closures, fires, leaks, unavoidable transport issues and similar events.
  11. Our liability to you
    1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “accommodation provider” subject to these booking conditions, if we arrange your contracted arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these booking conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your booking), we will pay you reasonable compensation, in our sole discretion.
    2. We do not exclude or limit what we will be legally responsible for, including if death or personal injury is caused because of our, or our employees’, negligence, or for any criminal act we may commit.
    3. We cannot be held responsible for i) issues arising from guests’ or third party providers’ actions; ii) unforeseeable events; iii) business losses; iv) noise or disturbance which comes from beyond the boundaries of the property, or which is beyond our control; v) the failure of public utilities such as water, gas and electricity; and vi) changes or closures to local services or attractions mentioned on our website.
  12. Conditions of suppliers
    1. Some of the services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions and their separate contract with you, for which we have no involvement or liability.
  13. Complaints
    1. If you have cause for complaint during your booking, this must be brought to the attention of a SandyBlue Lda. representative immediately, so that action can be taken at the time to rectify the problem.
    2. If our representative is unable to resolve the matter, you must submit full details of the complaint in writing to guestservices@sandyblue.com within 14 days of the end of the booking. Failure to raise the complaint within this timeframe may affect our ability to investigate, and we therefore regret that we cannot consider any complaints submitted outside this period.
    3. If your complaint relates to a service provided by an independent supplier, you must direct your complaint to the independent supplier and clause 12.1 applies.
  14. Behaviour
    1. We/our representatives can deny access to the property or end your stay if anyone in your party behaves unreasonably, does not adhere to Addendum A, causes offense or damage, disrupts others, or violates booking conditions or restrictions on the property advertisement.
    2. If we, or our representatives, believe that this behaviour is likely or if any such behaviour occurs, the contract will end, you must leave the property immediately, no refund will be given, and you may be responsible for any costs incurred due to your behaviour. We will have no further responsibility to you.
  15. Privacy
    1. Please see our Privacy Notice on our website which explains how we will process your personal information. By submitting your personal information to us, you consent to its use in accordance with our Privacy Notice. This may include sharing your information with the property owner for the purpose of delivering and managing your booking.
    2. We may record telephone calls for monitoring and training purposes where this is permitted. In the event of a dispute with us, we reserve the right to review any recorded calls with us. These conditions are governed by Portuguese law.
  16. Other terms
    1. No representative, agent or salesperson has the authority to amend or waive any of these booking conditions. No amendment, variation, or waiver of any of these booking conditions will be valid or have any effect unless accepted by us in writing.
    2. Any dispute, claim or other matter which may arise in relation to your booking will be governed by Portuguese law and you agree that any dispute will be dealt with exclusively by the courts of Portugal.
    3. If a court or regulatory agency with proper jurisdiction determines that a provision of these booking conditions or any contract to which they apply is invalid, void, or unenforceable, that provision will be interpreted in a way to reflect as closely as possible the original intentions of the parties. If any provision is found to be invalid, the rest of these booking conditions will remain effective to the fullest extent permissible by applicable law.
    4. We may transfer our rights and obligations under these booking conditions to another person or organisation. If a transfer is planned, we will notify you. If you are unhappy with the transfer, you must contact us within 14 days of being notified to end the contract, and any advance payments for unprovided services will be refunded.

Updated:January 2026

ADDENDUM A - Essential Property Rules

  1. Property standards: Properties featured on SandyBlue are privately owned and furnished to the property owner’s taste, so they vary in décor and style. We endeavour to give an accurate description of each property with interior and exterior photographs, but sometimes an owner may update or change the décor/fixtures/fittings after you make your booking; updates or décor changes are not grounds for cancellation.
  2. Arrival and departure: Check‑in is from 4pm; check‑out is before 10am. Late departure without approval will result in charges being deducted from your security deposit. In cases of early arrival, you may leave your bags in the SandyBlue office during normal business hours, by prior arrangement.
  3. Keys and access: We will send you certain important information around 14 days before your scheduled arrival and will send you access information (such as any access codes) on the day of or day before arrival. If you lose the keys, alarm remotes, gates and garage fobs or similar, or require a call out, you will be charged, and the sums will be deducted from your security deposit. Guests must secure the property when leaving it.
  4. Guest responsibilities: Only named guests may stay at the property, unless agreed with us otherwise in writing. Any additional guests will be asked to leave the property. All properties are non-smoking. You agree not to use the property for any illegal or commercial purpose, including subletting of the property. You must not to behave in an anti-social manner or act in a way which may disrupt or affect the enjoyment of others. You must comply with any restrictions or requirements specified in the property advertisement, such as regarding party composition. No pets or animals are allowed in any property, unless you have received our express written consent in advance.
  5. Towels and bedding: We will provide bedding and towels for the number of bedrooms advertised on the property listing on our website (we always make up the full property). Any additional bedding or towels must be confirmed and agreed on the booking, and will incur an additional cost. Guests are requested not to use 'fake tan' whilst in the properties, as it can damage furnishings and linens. If we find damage caused by 'fake tan' usage by you, the additional associated costs of cleaning or replacing the damaged items will be deducted from your security deposit. All linen will be clean and unmarked order on your arrival; please contact us immediately if this is not the case. If you stay for 10+ nights, you will have a linen change included in your maid service.
  6. Maid service: The included maid service covers light cleaning only (making the beds, cleaning the bathroom and kitchen etc.) and does not constitute a full or deep clean. Towel and linen changes are provided subject to length of stay. If access is refused, a return visit cannot be guaranteed. Additional cleaning (including ironing) is available at an additional cost and subject to availability.
  7. Furniture and fittings: On arrival, all fixtures and furnishings are deemed to be in good working order and fit for purpose. Faults that are found during the rental period are to be reported to SandyBlue immediately. If you fail to report any faults, we will deem damage to have been caused by you and will deduct any repair costs from your security deposit. You must leave the property and all furniture and fittings in the same state of repair and condition as found at the start of the rental period.
  8. Electricity: In Portugal occasional outages of power/water can happen. Services are usually restored within a few hours, and we’ll keep you updated when it’s a wider issue. Each property has a set electricity capacity, so running too many high-use appliances at once may trip the system. If this happens, switch off a few items and reset the fuse box by returning any tripped breakers to position. As layouts vary, please check your property’s information manual or contact your Property Manager if you need help.
  9. Water, drains and toilets: Boilers in the properties are generally electrical immersion heaters, of sufficient size for the capacity of guests the property is advertised to accommodate. If you use up all the water, it will take several hours to re-heat the tank. You may put toilet paper in the toilets in most of our properties (except for some villas, in which case you will be advised). Apart from toilet paper, no other items can go in the toilet. If a toilet system blocks during your tenancy and the blockage is caused by something other than toilet paper, we will deduct the cost of the repair from your security deposit.
  10. Rubbish: You must dispose of rubbish daily at local communal bins.
  11. Departure: You must leave the property in a reasonably clean condition, wash and dry up any used kitchen items and return to the cupboards, lock up all doors and windows and set the alarm when you leave the property at the end of your rental period. If additional/significant cleaning is necessary after your departure, we will deduct the cost of the additional cleaning from your security deposit.
  12. Air conditioning & heating: Some properties charge for heating or air‑conditioning usage (if this applies to your property you will be notified). Air conditions and heating must not be used with windows or doors open.
  13. Safety: You must keep your valuables secure and follow local safety guidance. If you require a safe in the property, please notify us at the point of booking.
  14. Pool, garden & maintenance: Maintenance teams may attend the property without prior scheduling. Guests are responsible for supervising children and non-swimmers at all times and must follow common-sense pool safety rules (e.g., no running, no diving, no swimming after alcohol or immediately after eating). Guests must supply their own buoyancy aids and life jackets, and SandyBlue is not liable for injury, accidents, or damage to personal property (e.g., swimwear discolouration from pool chemicals) resulting from normal use of the pool. Pool availability, water temperature and operation (including heating) cannot be guaranteed; SandyBlue’s liability for pool or pool heating faults is limited to corrective action and, where applicable, a pro-rata refund of the pool heating charge. SandyBlue is not responsible for third-party or communal pools.
  15. Third party services: Transfers, activities, restaurants and other services are provided by third parties and not the responsibility of SandyBlue. Unfortunately, some facilities may not be available at certain times of the year, or at times when maintenance work is required or events are being held. In addition, local charges may apply for certain resort facilities.
  16. Airport/taxi transfers: Unless specifically included on the booking form, no transfers are included in the cost of the booking. We can organise airport transfers for you at an additional cost on request.
  17. Car hire: We can organise car hire for you, but your contract for care hire will be with the third party, under their terms and conditions; we do not accept any liability for the service provided by the car hire company.
  18. Building works: Legally, building works are permitted from Monday to Friday between 8:00 a.m. and 8:00 p.m. However, certain projects may extend beyond these hours — including weekends — if authorised by the relevant authorities. In some areas, construction activity is not permitted during July and August. Should we become aware of any such works, we will update our website listings accordingly.
    Please note that building works in the surrounding area, including landscaping, construction, or road maintenance, are beyond our control. Those carrying out works are under no obligation to notify resort management or guests of planned works or potential noise. Consequently, we cannot accept responsibility for any disturbance that may arise.
  19. Telephones and television: Unless noted otherwise, our properties do not have telephones. In Portugal it can sometimes take a few tries to dial out internationally, so don’t worry - just try again. All SandyBlue homes offer a good selection of TV channels, though the exact service varies. You’ll find full instructions for the entertainment system in the Property Information Guide within the property. Television services (satellite, cable or internet-based) are provided by third-party suppliers and vary by property. SandyBlue cannot guarantee the availability, content, quality, or continuity of TV services, which may be affected by weather, technical issues, or service provider limitations, and no refunds will be given for interruptions or lack of specific channels or events. Any TV service information provided is indicative only and subject to change.
  20. Internet: Internet access in Portugal may be limited, unreliable, or unavailable due to infrastructure constraints, weather conditions, utility works, service provider issues, or equipment compatibility. SandyBlue cannot guarantee the availability, speed, or continuity of any internet service and shall not be liable for interruptions, failures, or reduced performance, including issues arising from third-party providers or guests’ own devices. Any internet access provided is offered on an “as available” basis only.
  21. Insects & wildlife: Insects and local wildlife are common in the Algarve and may be present in and around the property. Many of our properties are located within nature reserves, and in certain locations, particularly beach resorts, the presence of insects inside the accommodation is unavoidable. This should not be considered a lack of cleanliness, but rather a natural aspect of these destinations. Please also note that many properties have open-air dining areas, which may attract wildlife such as birds, cats, or rodents, and some resorts may permit pet dogs. Guests are kindly requested to refrain from feeding any wildlife at the property.
  22. Lost property: Whilst we will endeavour to assist when items are left in the property, we are unable to guarantee the return of any items left. Postage, packaging and handling fees may be applied for the return of lost property, but we will not be liable for any items lost or damaged in transit.
  23. Self-catering properties: All of the properties that we advertise are self-catering. If you wish to arrange grocery delivery, please ensure that this is arranged for after your check in.
  24. Passports and ID while on holiday: Portuguese law requires you to carry your passport, ID, and car hire documents at all times. Police often run car checks and will ask to see them. We suggest keeping copies (or photos) of your important documents and your bank’s phone number handy. Please make sure your passport is valid for at least six months after your return, and check if you require a visa. If you need supporting paperwork from us for a visa, an admin fee of €100 per person applies.
  25. Out of season and public holidays: There may be limited facilities available during Low season which can be from the end of September through to May in the Algarve. Consequently, we recommend car hire during these times and to check what amenities and facilities are available to you during your booking.
  26. Extra items: Please contact us if you wish to arrange extra items for your property. Please read this link for the available extras we can provide: SandyBlue Extras Information.
  27. Assistance on holiday: Our office is based in Almancil, if you want to pop in and meet us. If you have an emergency (which we define as a sudden, unforeseen, serious situation demanding urgent and immediate action or assistance), you can contact us via +351 289392236. If it is not an emergency, we will respond to you during normal business hours. The number for emergency services is 112.
  28. Safe working environment: SandyBlue is committed to providing a safe working environment and will not tolerate any form of abuse, harassment, intimidation, or violence toward its employees or service providers. While we welcome calm, respectful communication about any concerns during your stay, aggressive or threatening behaviour of any kind will not be accepted.

Updated:January 2026

Privacy & Cookies Notice

Dated: August 2023

Guests – if you have made a booking, enquiry or visited our website

1. About this privacy notice and who we are

This privacy notice provides information on how SandyBlue Lda (“we” or “us”), part of the Awaze group of companies, process your personal information when you make a booking or booking enquiry through us, visit our website, contact us or use our services. We are a controller in these situations and can be contacted about data protection issues by email to privacy@sandyblue.com.

We keep our privacy notice under review and we will place any updates on our webpage. We will contact you to let you know about any significant changes.

2. What personal information we process and why?

We will only process personal information about you when we need to and this may include:

  • Personal details such as your name and contact details (phone number, email address and home address)
  • Payment details such as payments made to and from you and partial payment card details
  • Booking details such as properties booked through us, booking references and travel dates
  • Identification details such as passport details where this is required under local tourism laws
  • Contact history such as emails, letters, messages and social media messages to and from you
  • Usage details such as IP address, device type, how you use or interact with our website, emails, content or ads (e.g. pages visited, links clicked and properties viewed). Please see section 8 for more information about this.

We don't typically collect special categories of personal information, but on occasion this may be required to provide our service to you, for example, where you provide us with health information, including any difficulties with mobility, for us to ensure that your requirements can be met. This may also be necessary for insurance or legal purposes for example, if you have an accident at a property you have booked through us and medical data is required as part of the claim.

The provision of some personal information is a legal or contractual requirement and if you do not provide it, we may not be able to enter into or perform the contract with you and may therefore cancel your booking. We will tell you if this is the case and will not be liable to you.

We generally collect personal information directly from you, but we may also receive your data from third parties. For example:

  • If you book via one of our booking partners
  • Other guests in your party
  • If you enter a competition relating to us via a third party

If you provide information about other people when making a booking, this privacy notice will apply to all personal information you have provided about them and you should bring this privacy notice to their attention.

We may use your personal information for any of the purposes explained below, depending on how you interact with us.

Purpose for processing Personal data used Lawful basis for processing
To enable us to complete and manage your booking or related travel arrangements, including taking payment and giving refunds Personal details, payment details, identification details Contract
Consent
Keep a record of any financial transactions with you Payment details Legal obligation
To invite you to leave a review about our services Personal details, booking details Legitimate interest in understanding the perception of our business and improving our services
To send service messages, including booking updates and changes to our terms and conditions Personal details Contract
Legitimate interest in keeping our customers updated
Manage your participation in any promotions, offers or competitions you choose to participate in Personal details Consent
To provide details or information you may have requested Personal details Consent
Provide and improve our customer service and support, including quality control, training and resolving complaints Personal details, booking details, contact history Legitimate interest in improving our service, staff training, record keeping and resolving issues
Legal obligation
To personalise our services to you, for example, where allowed, we may identify you when you visit our website so that we can remember your preferences and previous actions e.g. properties you were looking at on our website. Usage details Consent
Legitimate interests in providing the best browsing experience
Monitor our website, including its performance and security and, where allowed, analysing the behaviour of visitors to our website so that we can protect and improve our website. Usage details Consent
Legitimate interest in maintaining the integrity and security of our website and providing the best browsing experience
To carry out marketing activities Personal details Consent
To provide your contact details to a third party to provide you emergency assistance in the event of a travel crisis or other unforeseen travel incident. Personal details Legitimate interest in protecting our business and customers
For analytics and product improvement. This includes testing, addressing security or technical issues, data analysis, statistics, improving our website and communications, and developing new products and services. We use anonymised data to do this where possible, but may need to use personal data on occasion e.g. if you are experiencing a technical issue with our website, we may need to use information about your device. All data Legitimate interests in evaluating our range of services and improving our business
For legal purposes. This includes handling legal claims, ensuring compliance with our booking conditions and other agreements, complying with government advice, regulatory requirements and legal obligations and detecting, preventing and reporting crime. All data Legal obligation
Legitimate interest in protecting our business and assisting law enforcement and government bodies

Where special categories of personal information are required for any of the above purposes, we use this where we have your explicit consent, where you have made the information public or in relation to legal claims.

3. Sharing your data within the Awaze group

We are part of the Awaze group of companies (listed at www.awaze.com) and we sometimes use joint technology and may share your personal data with other companies in the Awaze group, their employees, contractors and service providers. This does not affect the purposes we use your personal data for and, includes:

  • managing your booking,
  • providing customer service,
  • detecting, preventing and reporting crime,
  • monitoring our website; and
  • marketing activities where permitted.

We also share anonymised data for analytics and product improvement. We rely on our legitimate interests in providing a good service, improving our service and protecting our business to share within the Awaze group. Group companies either act as our processor or joint controller and we have an intra group data sharing agreement in place to ensure the data is secure and handled in line with applicable laws.

4. Sharing your data outside the Awaze group

To effectively provide our services and run our business, we may share your personal information with:

  • if required, owners or agents of the property you have booked
  • service providers, acting as processors, who provide IT, system administration, website hosting and support, marketing, customer support, cleaning and maintenance and customer review services
  • professional advisors, including bankers, lawyers, auditors, accountants and insurers who provide us with services
  • our preferred insurance provider(s) (if you purchase any insurance policy we offer)
  • credit/debit card companies
  • payment service providers
  • government agencies, regulators and other authorities
  • third party booking or distribution platforms, travel agents and booking partners
  • third parties that we may choose to sell, transfer, or merge parts of our assets or business to or with and businesses we acquire or merge with
  • third parties you have authorised us to speak to

Third parties are required to process your personal information in line with data protection legislation. Where a third party is acting on our behalf, we do not allow them to use your information for their own purposes and we ensure they have appropriate security measures in place to protect your information.

5. International transfers

We are a global business and use suppliers located across the world. This means that sometimes we need to transfer your personal information outside of the UK and EU. We only do this where we are satisfied that there are adequate measures in place to protect your personal information in a way that is consistent with, and respects, UK and EU data protection legislation. We will ensure at least one of the following safeguards is implemented:

  • an adequacy decision; or
  • approved contractual measures and where necessary, supplementary measures.

If you would like further details of the applicable transfer mechanism, please contact us.

6. How long we keep your information for

We will only keep your information for as long as necessary based on the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, any legal or regulatory requirements and any relevant industry standards or guidelines. Where your information is no longer required, it is disposed of or deleted in a secure manner or anonymised so that it can no longer be associated with you.

7. Your rights

Under certain circumstances, you have the right to:

  • Request access to a copy of the personal information we hold about you (commonly known as a "subject access request").
  • Request that we correct any inaccurate or incomplete personal information that we hold about you. Remember, you can update your contact details through the booking portal.
  • Request that we delete your personal information where there is no good reason for us continuing to process it (commonly known as the “right to be forgotten”).
  • Object to us using your data for direct marketing or, in some circumstances, using it for our legitimate interests.
  • Request restriction of the processing of your personal information. This allows you to ask us to limit the way we process your personal information, for example if you dispute the accuracy of the information we hold about you.
  • Request data portability, whereby we transfer the personal information you have provided to us, either directly to you or a third party.
  • Withdraw your consent where we rely on your consent to process your information.

There is no fee to exercise your rights, unless your request is unfounded or excessive, in which case we may charge you a reasonable fee or refuse to comply with the request. We may need to request information from you to help us confirm your identity and identify the information you are referring to.

If you wish to exercise any of these rights, please contact us. We aim to respond to requests within one month, but where permitted we may extend this by two months and will notify you of this.

You also have the right to raise concerns about our use of your personal information with the relevant supervisory authority, such as the Information Commissioner in the UK (https://ico.org.uk), at any time, but we encourage you to contact us in the first instance so that we may discuss your concerns.

8. Cookies

Cookies and other similar technologies (collectively referred to as cookies) are small text files placed on your device when you visit some websites. Cookies help make the website work optimally and enable us to make improvements to the site and enhance your browsing experience.

Our website uses the following types of cookies:

  • Strictly necessary cookies – these are essential for the website to work and cannot be switched off, such as remembering what you might have added to a shopping cart.
  • Functional cookies – these are used to remember choices you have made, such as what language you want displayed on the website.
  • Performance cookies – these are used to understand how our website is used, such as which areas of our website are visited most often.
  • Marketing cookies – these are used to make our advertising more relevant to you.

By clicking ‘accept’ you consent to our use of cookies. You may at any time block specific or all cookies completely by changing the browser settings on your device. The location of these settings will depend on the browser you use. The duration of each cookie can also be found in your browser settings. However, you should be aware that if you block some cookies, there may be functions and services that you will be unable to use on the website.

For more general information about cookies and how to disable them through your browser, visit allaboutcookies.org.

Owners – if you let, enquire about letting, or have been contacted by us about letting your holiday property through us or visited our website

1. About this privacy notice and who we are

This privacy notice provides information on how SandyBlue Lda (“we” or “us”), part of the Awaze group of companies, process your personal information when you make a booking or booking enquiry through us, visit our website, contact us or use our services. We are a controller in these situations and can be contacted about data protection issues by email to at privacy@sandyblue.com.

We keep our privacy notice under review and we will place any updates on our webpage. We will contact you to let you know about any significant changes.

2. What personal information we process and why?

We will only process personal information about you when we need to and this may include:

  • Personal details such as your name, contact details (phone number, email address and home address)
  • Financial details such as payments made to and from you, your bank account details and tax identification number where required
  • Letting details such as the contract to let your holiday property through us, details about your holiday property and a license/registration/permit number or similar in locations where this is required  
  • Contact history such as emails, letters, messages and social media messages to and from you
  • Usage details such as IP address, device type, device ID, how you use or interact with our website, emails, content, ads or app (e.g. pages visited, links clicked and properties viewed). Please see section 8 for more information about this.

The provision of some personal information is a legal or contractual requirement and if you do not provide it, we may not be able to enter into or perform the contract with you and we can cancel our service to you. We will tell you if this is the case and will not be liable to you.

We may also collect and process the contact details of any third party that you appoint, such as a property caretaker or cleaner, that you share with us. If you provide such information to us, you must ensure that you have brought this privacy notice to the third party’s attention.

We will generally collect personal information directly from you. We may sometimes collect personal information from someone who you have agreed to refer you to us, the accommodation owner (for example, if you are appointed as a caretaker or cleaner) or publicly available sources.

We may use your personal information for any of the purposes explained below, depending on how you interact with us.

Purpose for processing Personal data used Lawful basis for processing
To enable us to let your holiday accommodation, including making payments and provide related services such as referring you to a hot tub supplier with your agreement Personal details, payment details, letting details Contract
Consent
Keep a record of any financial transactions with you Payment details Legal obligation
To send service messages, including booking updates and changes to our terms and conditions Personal details Contract
Legitimate interest in keeping our customers updated
To provide details or information you may have requested Personal details Consent
Provide and improve our customer service and support, including quality control and training and complaints Personal details, letting details, contact history Legitimate interest in improving our service, staff training, record keeping and resolving issues
Legal obligation
To personalise our services to you, for example, where allowed, we may identify you when you visit our website so that we can remember your preferences and previous actions e.g. language settings. Usage details Consent
Legitimate interests in providing the best browsing experience
Monitor our website, including its performance and security and, where allowed, analysing the behaviour of visitors to our website so that we can protect and improve our website. Usage details Consent
Legitimate interest in maintaining the integrity and security of our website and providing the best browsing experience
To carry out marketing activities. Personal details Consent
Legitimate interests in working out which of our services you may be interested in and telling you about them
For analytics and product improvement. This includes testing, addressing security or technical issues, data analysis, statistics, improving our website and developing new products and services. We use anonymised data to do this where possible, but may need to use personal data on occasion e.g. if you are experiencing a technical issue with our website, we may need to use information about your device All data Legitimate interests in evaluating our range of services and improving our business
For legal purposes. This includes handling legal claims, ensuring compliance with our rental conditions and other agreements, complying with government advice, regulatory requirements and legal obligations and detecting, preventing and reporting crime. All data Legal obligation
Legitimate interest in protecting our business and assisting law enforcement and government bodies

3. Sharing your data within the Awaze group

We are part of the Awaze group of companies (listed at www.awaze.com) and we sometimes use joint technology and may share your personal data with other companies in the Awaze group, their employees, contractors and service providers. This does not affect the purposes we use your personal data for and, includes:

  • to enable us to let your holiday accommodation, including listing your property on different Awaze group booking platforms;
  • providing customer service;
  • detecting, preventing and reporting crime;
  • monitoring our website and app; and
  • marketing activities where permitted.

We also share anonymised data for analytics and product improvement. We rely on our legitimate interests in providing a good service, improving our service and protecting our business to share within the Awaze group. Group companies either act as our processor or joint controller and we have an intra group data sharing agreement in place to ensure the data is secure and handled in line with applicable laws.

4. Sharing your data outside the Awaze group

To effectively provide our services and run our business, we may share your personal information with:

  • if required, individuals who may be renting accommodation from you
  • service providers, acting as processors, who provide IT, system administration, website and app hosting and support, marketing, customer support and cleaning and maintenance services
  • professional advisors, including bankers, lawyers, auditors, accountants and insurers who provide us with services
  • third party advertising partners and travel agents
  • credit/debit card companies
  • payment service providers
  • government agencies, regulators and other authorities
  • third parties that we may choose to sell, transfer, or merge parts of our assets or business to or with and businesses we acquire or merge with
  • third parties you have authorised us to speak to

Third parties are required to process your personal information in line with data protection legislation. Where a third party is acting on our behalf, we do not allow them to use your information for their own purposes and we ensure they have appropriate security measures in place to protect your information.

5. International transfers

We are a global business and use suppliers located across the world. This means that sometimes we need to transfer your personal information outside of the UK and EU. We only do this where we are satisfied that there are adequate measure in place to protect your personal information in a way that is consistent with, and respects, UK and EU data protection legislation. We will ensure at least one of the following safeguards is implemented:

  • an adequacy decision; or
  • approved contractual measures and where necessary, supplementary measures.

If you would like further details of the applicable transfer mechanism, please contact us.

6. How long we keep your information for

We will only keep your information for as long as necessary based on the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, any legal or regulatory requirements and any relevant industry standards or guidelines. Where your information is no longer required, it is disposed of or deleted in a secure manner or anonymised so that it can no longer be associated with you.

7. Your rights

Under certain circumstances, you have the right to:

  • Request access to a copy of the personal information we hold about you (commonly known as a "subject access request").
  • Request that we correct any inaccurate or incomplete personal information that we hold about you.
  • Request that we delete your personal information where there is no good reason for us continuing to process it (commonly known as the “right to be forgotten”).
  • Object to us using your data for direct marketing or, in some circumstances, using it for legitimate interests.
  • Request restriction of the processing of your personal information. This enables you to ask us to limit the way we process your personal information, for example if you dispute the accuracy of the information we hold about you.
  • Request data portability, whereby we transfer the personal information you have provided to us, either directly to you or a third party. 
  • Withdraw your consent where we rely on your consent to process your information.

There is no fee to exercise your rights, unless your request is unfounded or excessive, in which case we may charge you a reasonable fee or refuse to comply with the request. We may need to request information from you to help us confirm your identity and identify the information you are referring to.

If you wish to exercise any of these rights, please contact us. We aim to respond to requests within one month, but where permitted we may extend this by two months and will notify you of this.

You also have the right to raise concerns about our use of your personal information with the relevant supervisory authority, such as the Information Commissioner in the UK (https://ico.org.uk), at any time, but we encourage you to contact us in the first instance so that we may discuss your concerns.

8. Cookies

Cookies and other similar technologies (collectively referred to as cookies) are small text files placed on your device when you visit some websites. Cookies help make the website work optimally and enable us to make improvements to the site and enhance your browsing experience.

Our website uses the following types of cookies:

  • Strictly necessary cookies – these are essential for the website to work and cannot be switched off, such as remembering what you might have added to a shopping cart.
  • Functional cookies – these are used to remember choices you have made, such as what language you want displayed on the website.
  • Performance cookies – these are used to understand how our website is used, such as which areas of our website are visited most often.
  • Marketing cookies – these are used to make our advertising more relevant to you.

By clicking ‘accept’ you consent to our use of cookies. You may at any time block specific or all cookies completely by changing the browser settings on your device. The location of these settings will depend on the browser you use. The duration of each cookie can also be found in your browser settings. However, you should be aware that if you block some cookies, there may be functions and services that you will be unable to use on the website.

For more general information about cookies and how to disable them through your browser, visit allaboutcookies.org.

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For help booking your holiday or assistance while you’re staying with us, call:
UK: +44 (0)207 183 0412
PT: +351 289 392 236 *
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Luxury Lifestyle Awards

 Rua do Comércio 274/276, Edificio Palma Bloco A - R/C Esquerdo, 8135-127 Almancil

Office Hours 9am - 6pm, 7 days a week. Let's talk about Your Holiday!

Online Complaints Book

        

In the event of a dispute, the consumer may refer to: RAL - Centros de Arbitragem

Avª. 5 de Outubro, nº. 55, R/C Dtº. 8000-075 Faro, Portugal  |  Tel: +351 289 823 135 *

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E-mail: info@consumoalgarve.pt|  www.consumidoronline.pt  |  Mon to Fri: 9:00 - 13:00 / 14:00 - 17:00